FAQ

How do I submit a question?
Click on the New Support Ticket link above to open a new ticket. You will receive an email with a ticket number, please refer to that ticket when talking to...
Thu, 29 Apr, 2021 at 6:03 PM
I am a Landlord, my tenants were approved for rental relief benefits. Why I have not received any payments yet?
If your tenants were approved and you have not received any payments:  Direct Deposit: Please make sure you uploaded a W-9 form in a readable format and...
Thu, 29 Apr, 2021 at 7:22 PM
For landlords with more than one property
If you have more than one apartment complex, you must create one profile for each property to accurately link your tenants with the correct property: Busin...
Mon, 10 May, 2021 at 4:23 PM
Who do I contact for information?
For questions regarding applications processing, eligibility, and other general questions: rental.relief@valleycharities.org  For qu...
Thu, 5 Aug, 2021 at 5:07 PM
Do not give the funds to tenants
In the case of a tenant moving out, or if a landlord received a different amount owed by the tenant, the funds must be sent back to the Rental Relief Progra...
Thu, 7 Oct, 2021 at 1:00 PM